Shipping & Returns
Returns Portal
Please use our dedicated returns portal here: Juyi Calton Returns Portal
If you can't access the portal, please email info@juyicalton.com.
Please include the original packing slip/returns form with your order number clearly visible along with your items. We cannot process your return without your order number and name.
Returns Policy (please read)
You have 14 days from the date of delivery receipt to return any unused items and receive a refund from juyicalton.com. Please note that we do not currently offer exchanges.
Items must include all original tags and be in the same pristine, sellable condition that they were received. They must also be in their original packaging.
Sale items are final sale and are not eligible for returns. This does not affect your statutory rights.
Items must:
Include all original tags attached
Be unwashed, unused and unworn
Not have make up stains, fake tan, or other marks (including sweat marks)
Not smell of pets, washing powder, perfume, etc.
Not evidence outdoor wear
Not be considered unhygienic to resell
Garments that do not comply with these conditions will not be accepted and will be sent back at the expense of the customer.
Please scroll down for returns instructions.
Returns Address
Juyi Calton Returns No 45, Gana Street, Maitama, Abuja +234 904 141 0896
If you would like to arrange your own return, we would be happy to accept your unused items within 14 days of receipt, so long as it complies with our returns policy.
Please scroll down the page for country-specific returns options and guidance.
Important Returns Instructions
Please attach your returns label to the outside of your parcel. Ensure the return address is clear and cannot be confused with any other address (please cross out any previous addresses that could still be on the packaging).
Please include the original packing slip/returns form with your order number clearly visible along with your items. We cannot process your return without your order number and name.
Note down the tracking number and please track it to confirm it's been delivered back to us. The return is your responsibility until it reaches us.
Please scroll down for return options for your respective countries.
Refunds
Once your return has reached our premises it can take up to 7 working days to process as we comply with sanitary processes and procedures. We will notify you of the approval or rejection of your refund once it has been processed.
If your return is approved, you will receive the amount via the original payment method within 10 days after we notify you, depending on your bank. Refund times are dictated by your card issuer and are outside of our control.
Refunds will not include the cost of the original postage and packaging unless free shipping was offered at the time of purchase or the entire order was found to be defective.
Shipping & Returns by Country
🇳🇬 Nigeria
Shipping
Orders over ₦1,000,000: Free Standard Tracked Delivery (1–3 working days)
Orders under ₦1,000,000: ₦9,000 Standard Tracked Delivery (1–3 working days)
Dispatch is Monday to Friday only.
Orders are sent via a tracked courier service.
Safe place/leave with neighbour: If you'd prefer for your parcel to be left in a safe place or with your neighbour, you can select these options using the links provided in your delivery updates. However, please be aware that Juyi Calton cannot be held liable for any loss or damage that may occur upon delivery if your parcel is left in your requested safe place or with your neighbour.
Return Option: Arranging your own return
Returns within Nigeria are self-arranged and free of charge — you will only need to cover your own return shipping cost to send the item back to us.
Please post the item(s) you wish to return to:
Juyi Calton Returns No 45, Gana Street, Maitama, Abuja +234 904 141 0896
Please include a note with your order number (original packing slip will be sufficient) and the items you wish to return inside the package.
We recommend using a tracked delivery service and keeping proof of postage, as we don't take responsibility for items lost in transit.
When we receive your return, we will process a refund for the item(s) within 7 working days. You will receive the amount via the original payment method within 10 days after we notify you, depending on your bank.
The return will be successful provided the goods are in the same unused condition they were in when received. Your refund will not include the cost of original postage and packaging.
You may also start your return via our Returns Portal or by emailing info@juyicalton.com with the subject line "Nigeria Returns Request," stating your order number and the items being returned.
🇬🇧 UK
Standard Tracked UK Delivery (1–3 working days): Free Standard Tracked UK Delivery (3–5 working days): £3.99 / Free over £150
Dispatch is Monday to Friday only, before 12pm GMT only.
Orders are sent via Royal Mail Tracked services.
Please note that deliveries to the Channel Islands and Isle of Man may be subject to delays due to Customs checks.
Safe place/leave with neighbour: If you'd prefer for your parcel to be left in a safe place or with your neighbour, you can select these options using links provided when Royal Mail sends shipping updates for your order. However please be aware that Juyi Calton cannot be held liable for any loss or damage that may occur upon delivery if your parcel is left in your requested safe place or with your neighbour.
Return Option 1: Arranging your own return
You will be responsible for paying for your own shipping costs for returning your item.
Please post the item(s) you wish to return to:
Juyi Calton Returns No 4 Lavinia Road, Dartford, DA1 1TS
Please include a note with your order number (original packing slip will be sufficient) and the items you wish to return inside the package, along with a note stating that you have arranged your own return.
We recommend using a tracked delivery service and to keep a proof of postage as we don't take responsibility for items lost in the post.
When we receive your return we will process a refund for the item(s) returned within 7 working days. You will receive the amount via the original payment method within 14 days after we notify you, depending on your bank.
The return will be successful provided the goods are in the unused condition that they were in when the order was received. Your refund will not include the cost of original postage and packaging.
Return Option 2: Free Royal Mail Tracked Returns/Exchanges
UK Returns portal: https://returns.juyicalton.com Channel Islands & Isle of Man: Royal Mail Returns Portal
Please note original postage and packaging fees are non-refundable.
Take your parcel to your nearest Royal Mail Post Office where you will be given a receipt. Please retain this as proof of postage until your return has been processed.
Please ensure you have included your original packing/returns slip or a note with your order number & name in the parcel so that we can identify you and process your return.
Once your return has reached our premises it can take up to 10 working days to process as we comply with sanitary processes and procedures. We will notify you of the approval or rejection of your refund once it has been processed.
Please note that if you opt for a Royal Mail home collection there may be an additional small fee to pay Royal Mail directly. Once you have generated your Returns label you can access their collection service here.
🇺🇸 US
Express (1–3 Working Days): $19.99
Dispatch is Monday to Friday, before 12pm GMT only.
Tracked and Signed for service.
Max order value: $1,500
$50 minimum spend.
Please note that international deliveries may be subject to delays due to Customs checks. We are unable to deliver to PO boxes or Armed Forces Territories. If you have selected this, and your parcel is returned to sender, you will not be refunded your original postage fees and will be liable for any subsequent return delivery/customs charges.
We cover duties and taxes (DDP) for orders over $800.
Return Option 1: Arranging your own return
Please post the item(s) you wish to return to:
Juyi Calton Returns No 4 Lavinia Road, Dartford, DA1 1TS
To avoid taxes or import duties on returns, mark the parcel "RETURNED GOODS" with a total value of £10. Do not mark it as a "Gift."
Return Option 2: $29.99 (portal)
Please use our dedicated returns portal here: Juyi Calton Returns Portal, subject line "USA Returns Request."
🇨🇦 Canada
Express (2–3 Working Days): $29.99 CAD. DDP covered for orders over $1,000 CAD.
Return Option 1: Self-arranged, to the Dartford, UK address. Return Option 2: $29.99 CAD via portal, subject line "Canada Returns Request." Free exchanges available via the portal.
🇦🇺 Australia
Express (4–6 Working Days): £30. DDP covered over $1,000 AUD.
Return Option 1: Self-arranged, to the Dartford, UK address. Return Option 2: £30 flat via portal, subject line "Australia Returns Request."
🇪🇺 Europe
Express Zone 1 (1–2 Working Days): £25 — Andorra, Austria, Belgium, Czech Republic, Estonia, France, Germany, Gibraltar, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland.
Express Zone 2 (2–3 Working Days): £27 — Albania, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Denmark, Finland, Greece, Hungary, Iceland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, North Macedonia, Norway, Serbia, Sweden, Turkey.
Return Option 1: Self-arranged, to the Dartford, UK address. Return Option 2: £30 via portal, subject line "Europe Returns Request."
🌍 Middle East
Express (2–3 Working Days): £30 — UAE, Saudi Arabia, Kuwait, Qatar, Oman, Bahrain. DDP covered.
Return Option 1: Self-arranged, to the Dartford, UK address. Return Option 2: £30 via portal, subject line "Middle East Returns Request."
🌐 Rest of the World
Express (3–5 Working Days): £30 — China, Costa Rica, Faroe Islands, Greenland, Hong Kong SAR, Indonesia, Japan, Macao SAR, Malaysia, Mexico, New Zealand, Singapore, South Africa, South Korea, Taiwan, Thailand, Vietnam.
Return Option 1: Self-arranged, to the Dartford, UK address. Return Option 2: £30 (or equivalent) via portal, subject line "ROW Returns Request."
Common Questions
Faulty items
If you have received a faulty item, please contact us at info@juyicalton.com with your order number and faulty item in the subject line (e.g. "Order #1234, Faulty Item") and include a picture of the fault. We aim to respond within 48 hours. You must report any faulty or damaged goods within 14 days of delivery. Minor imperfections such as loose threads are not considered faults.
Undelivered items/delivery refusal
If your order cannot be delivered due to incorrect information provided by the customer, missed delivery, or refusal of delivery, you will be responsible for any additional shipping charges for redelivery. If there is still no response and your item is destroyed, you will not be entitled to a refund.
Disputed delivery
Juyi Calton has the right to request evidence before issuing refunds and has protocols in place for suspicious or fraudulent activity. Delivery disputes must be raised within 14 days of carrier-confirmed delivery.
Late or missing refunds
If 7 working days have passed since your return was delivered and you haven't received a "Return accepted" email:
Check your tracking number/proof of postage.
Check your spam/junk email inbox and your bank account.
Email info@juyicalton.com with your order number in the subject line.
If you've received a "Return accepted" email but no funds after 14 days, contact your bank first — processing times vary by provider.
We do not offer exchanges for items posted back to us. In-store exchanges/returns for online orders are not available due to sanitisation procedures, and will delay your refund plus incur additional shipping charges.
Additional notes
The goods are your responsibility until they reach us — package and seal them securely, keep proof of postage, and ensure the return address is unambiguous (cross out any old shipping labels). Do not return promotional items such as discount flyers or samples. Shipping costs are non-refundable unless the return is for a faulty item. Returns that don't comply with our terms cannot be refunded (this does not affect your statutory rights).
What is a working/business day?
Working days exclude bank holidays and weekends.
Import charges
Customers are always liable for any import charges. For US orders to a private residential address, no customs duties apply if goods are valued at no more than $800 per person per day. For Canada, EU, UAE, and some Rest-of-World orders, we ship DDP (Delivery Duties Paid) — you should not pay more than what's reflected at checkout if the shipping method shows DDP. We can only send to residential addresses without extra charges (excludes hotels and business addresses). Juyi Calton is not responsible for import charges on return shipments — you must cover these yourself or use a prepaid Express Returns Service that covers them.